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Clear the Jam in the Fuser Area

Product support for
Phaser 3610, WorkCentre 3615
Article ID
KB0048361
Published
2016-03-23

To resolve the error displayed on the Control Panel you must clear all paper from the paper path.

  1. Open the rear door.



  2. Open Rear Door

  3. If paper is jammed in the Fuser, raise both green levers to open the fuser.



  4. Raise Fuser Levers

  5. To open the paper guide, raise the green handle.



  6. Open the paper guide

  7. Remove any jammed paper from the back of the printer.



  8. Remove Jam

  9. Close the paper guide on the Fuser.

  10. Lower the levers to their original position.

  11. Remove any jammed paper from the back of the printer.



  12. Remove Jam

  13. Close the rear door.



  14. Open and Close the Rear Door