Fault Code Information

It is recommended to search by Messages or by the Active Alert unless the Fault is obtained from the Fault History.

To search on a fault code / status code, enter one code at a time exactly as it is displayed.

When a fault or alert condition occurs, a message will be displayed on the Control Panel Touch Screen to inform you of the problem. If more than one condition occurs, only one displays on the Control Panel.

• Alert messages inform you about printer conditions, such as low supplies or open doors, that require your attention.

• Fault messages warn you about printer conditions that prevent the printer from printing or degraded printing performance.

NOTE: Fault codes / Status codes are displayed on the Control Panel Touch Screen or the Embedded Web Server in one of the the following formats:

• Embedded Web Server: a 2-digit number followed by a 3-digit number and then a 2-digit number. For example:
  
  xx.xxx.xx
  
  

• At the Machine [Fault History]: a 3-digit number followed by a 3 digit number and then a 2 digit number. For example:
  xxx.xxx.xx
  

To display fault codes / status codes on the Touch Screen:

1. At the printer control panel, press the Home button.

2. Touch Device > Notifications. Current alerts will be displayed.

3. Touch X to exit.

To display fault codes / status codes using the Embedded Web Server:

1. Open a web browser and enter the IP Address of the printer in the Address field then press Enter on the keyboard. The Embedded Web Server will be displayed.

2. Click the Home tab.

3. Scroll to the Notifications section. A message and the status code will be displayed.

Viewing the Fault History on the Control Panel:

When faults occur, they are logged into a fault history file by date, time, and fault code. Use this list to identify trends and resolve problems.

To view the fault history:

1. At the printer control panel, press the Home button.

2. Touch Device > Notifications. Current alerts will be displayed.

3. Touch Fault History.

4. Touch X twice to exit.

To view a complete list of active fault and alert messagesusing the Embedded Web Server:

1. Open a web browser and enter the IP Address of the printer in the Address field then press Enter on the keyboard. The Embedded Web Server will be displayed.

2. Click the Home tab.

3. Scroll to the Notifications section. A message and the status code will be displayed.

The following table represents the system area as represented by the first 2-digits of the fault code:

NOTE: The chain number is the two digits of the first part of the fault code / status code. If the first part of the fault code is three digits, ignore the first digit.

Chains & Descriptions