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Reset the Printer to the Factory Defaults (NVRAM Reset)

Product support for
Phaser 8500/8550, Phaser 8560, Phaser 8860, ColorQube 8570, ColorQube 8580, ColorQube 8870, ColorQube 8880
Article ID
KB0027124
Published
2018-06-08

NOTE: Resetting NVRAM returns stored parameters in the image processor board NVRAM to their factory default values. The print count and the Adobe firmware serial number are not affected by this reset. You can reset the PostScript NVRAM using the Service Tools menu or the Service Diagnostics menu.

To reset the printers NVRAM using the Service Tools menu:

NOTE: Print a Configuration Page before resetting NVRAM. See the Related Content for additional information.

  1. Press and hold the [Up] arrow button on the Control Panel, and then press the [OK] button. This will automatically display the Service Tools menu on the Display Screen.

  2. Press the [OK] button.

  3. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.

To reset the printers NVRAM using the Control Panel:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.

  2. Press the [Up] or [Down] arrow button to select [Service Tools], and then press the [OK] button.

  3. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.

  4. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen.




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