Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Clean Printhead/Print Head Lenses

Product support for
Phaser 7500, WorkCentre 7525/7530/7535/7545/7556, WorkCentre 7830/7835/7845/7855, WorkCentre 7970
Article ID
KB0014323
Published
2019-12-11

NOTE: A video is available at the end of this solution.

The printer is constructed with four printhead lenses. Clean all lenses as described in the following procedure.

CAUTION: Do not perform this procedure when the printer is copying or printing.

  1. Open the Front Cover of the printer.

    Open Front Cover

  2. Turn the orange lever to the left.

    Unlock Drum Cartridge

  3. Pull the Drum Cartridge Cover down until it clicks into the open position.

    Open Drum Cartridge cover

  4. Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until the three dots are visible.

    Remove tool

    NOTE: The printhead lens cleaner does not detach from the printer.

    Printhead lens tool

  5. Slowly push the printhead lens cleaner back into the printhead until it stops.

  6. Pull the lens cleaner out again and push it back in two more times.

    NOTE:  If there is toner on the lens cleaner, wipe it off with a clean lint-free cloth.

  7. Repeat steps 4 - 6 for each printhead.

  8. Close the Drum Cartridge Cover.

    Close Drum Cartridge cover

  9. Turn the orange lever to the right to return it to the locked position.

    Lock Drum Cartridge cover.

  10. Close the Front Cover.

Video: