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Replace the Intermediate Belt Transfer (IBT) Cleaner and Reset Life Counter

Product support for
WorkCentre 7830/7835/7845/7855, WorkCentre 7970
Article ID
KB0014320
Published
2019-06-25

NOTE: A video is available at the end of this solution.

IMPORTANT: Place any suspected defective cartridge that is removed from the printer in protective wrapping/packaging material for situations where it may still be a functioning cartridge. If you do not have the original packaging material, use the packaging from the new cartridge that you install. 

A message will be displayed on the Control Panel when the Transfer Belt Cleaner needs to be replaced.

  1. Make sure the machine has stopped copying / printing.

  2. Open the Front Cover of the printer.

    Open Front Cover

  3. Turn the orange lever to the right to unlock the belt cleaner.

    Unlock the belt cleaner

  4. Turn the orange knob to the left until it releases.

    Turn the orange knob to the left until it releases

  5. Pull the belt cleaner straight out of the printer.

    Pull the belt cleaner straight out of the printer

    WARNING: DO NOT Touch the edge of the blade on the Transfer Belt Cleaner as it is very sharp. Be careful not to touch any Toner adhering to the Transfer Belt Cleaner. Do not tilt the belt cleaner or Toner could spill.

  6. Remove the new belt cleaner from the packaging. Retain the packaging.

  7. Place the used belt cleaner in the plastic bag.

  8. Remove the protective cover from the new belt cleaner.

    CAUTION: Do not touch the surface of the Transfer Belt Cleaner. Doing so could deteriorate image quality.

  9. Support the new belt cleaner with your left hand and slide it straight into the opening until it stops.

    Support the new belt cleaner with your left hand and slide it straight into the opening until it stops

  10. Push the orange knob in, then turn it to the right until snug.

    Push the orange knob in, then turn it to the right until it is snug

  11. Turn the orange lever to the left to lock the belt cleaner into position.

    Turn the orange lever to the left to lock the belt cleaner

  12. Close the Front Cover.

  13.  Reset the supply life counter for the IBT cleaner.   

    NOTE: The supply life counter for this unit must be reset when the supply item is replace.

    1. Login as the System Administrator or Key Operator. See the Related Content section for additional information.

    2. Press the [Log In / Out] button on the Control Panel, enter the System Administrator login information, and then press [Enter].

    3. Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Touch Screen.

    4. Select the [Tools] tab.

    5. Select the [Troubleshooting] button.

    6. Select [Resets], and then use the arrow buttons to select [Supply Counter Reset].

    7. Select the [IBT Cleaner], and then select [Reset Counter].

    8. Select [Reset] when the confirmation screen is displayed.

    9. Select [Close].

    10. Press the [Log In / Out] button on the Control Panel. The Logout screen will be displayed

    11. Select the [Logout] button on the Touch Screen to exit.

Video:





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