Replace the Second Bias Transfer Roller (2nd BTR) and Reset the Supply Counter

IMPORTANT: Place any suspected defective cartridge that is removed from the printer in protective wrapping/packaging material for situations where it may still be a functioning cartridge. If you do not have the original packaging material, use the packaging from the new cartridge.

NOTE: A video is available at the end of this solution.

Replace the Second Bias Transfer Roller:

1. Remove any paper from the left output tray and fold up tray.
   
   
   
   

2. Open the Bypass Tray (Tray 5).
   
   
   
   

3. Lift up the release lever and open Cover A. The Second Bias Transfer Roller is Located on the inside of the Cover A Door.
   
   
   
   WARNING: The area around the Fuser can be hot. Use caution to avoid injury.
   
   CAUTION: Do not touch the Transfer Belt or the Transfer Roller.  Touching these items can damage them and cause poor print quality. 
   
   

4. Remove the new Second Bias Transfer Roller from the packaging. Retain the packaging.

5. Press the Orange Lever above the Second Bias Transfer Roller to eject the Roller.

6. Remove the Second Bias Transfer Roller from the printer by grabbing the plastic paper guide at the top and lifting up out of the Slot. 
   
   NOTE: Do not touch the roller or any toner adhering to the roller.
   
   

7. Place the used Roller into the plastic bag leftover from the new roller.

8. Insert the new Second Bias Transfer Roller into the Roller Slot.

9. Press down on the plastic guide until it clicks in place.

10. Remove the protective cover over the Second Bias Transfer Roller.
    
    NOTE: Use Caution not to touch the surface of the roller as this can degrade the performance and lifespan of the roller.
    
    

11. Close cover A.

Reset the Life Counter of the Second Bias Transfer Roller:

1. Log in as the System Administrator or Key Operator. See the Related Content for additional information.

2. Press Machine Status at the Control Panel. The Machine Status screen will be displayed on the Touch Screen.

3. Select the Tools tab.

4. Select Troubleshooting.

5. Select Resets.

6. Select Supply Counter Reset.

7. Select Second Bias Transfer Roller.

8. Select Reset Counter.

9. Select Reset.

10. Select Close.

Video:

Related Content

• Login or Logout as a System Administrator