Xerox Easy Assist App

Xerox Easy Assist app allows you to access and configure the printer from your smartphone. To access the printer from your smartphone, download and install the Xerox Easy Assist app on your mobile device. By installing the Xerox Easy Assist app on your smartphone, you can setup your new printer easily, manage its configuration, view alerts indicating supply requirements and order them, and get live troubleshooting support for your printer.

To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code or search the app in the Apple App Store or Google Play Store. There are two types of XEA QR Codes:

• QR Code to acquire the XEA app: This QR Code is for the initial installation of the app. To install the Xerox Easy Assist app for the first time, you are required to scan this QR Code using your smartphone camera. You can find this QR Code on the packaging box or the Installation Guide that comes with the printer.

• QR Code to connect the mobile device to the printer: This QR Code is to setup a wireless network connection between the smartphone and the printer. For example, connection to Wi-Fi Direct. For the printers with touchscreen User Interface or bigger than 2–line display interface, you can find this QR Code at the control panel of the printer or in the device Install Wizard. The QR Code provides all key information to connect your smartphone and the printer without manually entering any technical information. To connect to the printer, scan this QR Code within the Xerox Easy Assist app. For more information, refer to Connect to the Xerox Easy Assist App for Installed Printers.
  
  Primary features of Xerox Easy Assist app are:
  
  

• • Set Up a New Printer: If you have the QR Code or IP Address available, you can set up a new Xerox printer with the help of Xerox Easy Assist app. On My Printers screen in the app, touch the + icon, then touch Set Up a New Printer. Follow the instructions from the app. For more information, refer to Adding Multiple Printers to the Xerox Easy Assist App.
    
    

  • Printer Status: The status displays the printer information, such as readiness of the printer, toner level, and paper tray status for each tray. You can order parts and supplies through the Xerox Easy Assist app. If the toner level appears to be low, to order a new toner, select the Toner icon, then touch Reorder.
    
    

  • Alerts:  The Xerox Easy Assist app can notify you of any errors or problems in the printer. To view the error statement, touch the Bell icon.
    
    

  • Print:  You can perform a print job through the Xerox Easy Assist app. In the app, select your printer, then touch Print. Select the document that you need to print from your mobile device, confirm the print settings, then touch Print.
    
    

  • Device Settings: You can view and edit your printer settings from the Device Settings tab. If you have not setup a password during the initial setup, to view or edit existing printer settings, you need to set up the password.
    
    

  • Support: You can request support and find solutions for printer related problems through the Xerox Easy Assist app. In the app, select your printer, then touch Support. It connects you to Xerox’s Support Agent Live Chatbot.
    
    

  • Set Up Computer:  You can download Print and Scan Drivers for your printer through Xerox Easy Assist app. In the app, select your printer, then touch Set Up Computer. In the Email field, type your registered email address, then touch the + icon to add your email. To download and install the Print and Scan Drivers, the app sends a Quick Link to your email address.
    
    

  • Print Test Page: To confirm that all settings are correct, you can print a test page. In the app, select your printer, then touch Print Test Page.
    
    

  • Remove a Printer: You can remove a printer from the Xerox Easy Assist app. On your app, select a printer, then touch Remove.