Supported Printer Models and Device Requirements for Xerox Support Assistant App

The Support Assistant App is available with the following Xerox printer models:

• Xerox VersaLink devices

• Xerox AltaLink devices

• Xerox WorkCentre 3655 Multifunction Printer

• Xerox WorkCentre 5845/5855 Multifunction Printer

• Xerox WorkCentre 5945/5955 Multifunction Printer

• Xerox WorkCentre 6655 Color Multifunction Printer

• Xerox WorkCentre 7220/7225 Multifunction Printer

• Xerox WorkCentre 7830/7835/7845/7855 Multifunction Printer

• Xerox WorkCentre 7970 Color Multifunction Printer

Note: WorkCentre devices must have ConnectKey 2.0 or higher technology installed. Make sure you check the printer firmware version before installing the App.  For additional information and support, search the printer knowledge base or the Xerox Support Assistant App knowledge base.

Note: The Support Assistant App will not work unless under MPS and in Xerox Services Manager.

Device Requirements

The following are device requirements for the app to work:

• Xerox multifunction printers must support the Xerox Extensible Interface Platform (EIP) version 2.5 or higher.

• The Xerox Extensible Interface Platform must also be enabled to allow the App to be installed on the device.

• The Device Configuration and SNMP Web Services must be enabled.

• If the device is on a network that uses a proxy to access the internet, the Proxy needs to be configured.