Single Color Streaks on All Pages Only When Printing From a Built In or External EFI Fiery Color Server. Copying is Fine

NOTE: To troubleshoot image quality problems, always test the functions available on your printer; print a document from a computer, (or a internal report such as the Configuration Report or Page), and make a copy from both the Document (Scanner) Glass and the Duplex Automatic Document Feeder (DADF). Make sure to save image quality samples to show to your service representative if required.

Make sure to select a case situation for the specific problem that is occurring:

• Printing Only

• Copying or Scanning from the Document Glass Only

• Copying or Scanning from the Duplex Automatic Document Feeder (DADF)

• Printing and Copying or Scanning

• For a DocuColor With a Built-in EFI Fiery Color Server, Power OFF the Printer, Reseat the Scan and Data Cables, Then Power ON the Printer

• For a DocuColor With an External Color Server, Power OFF the Color Server and Then the Printer; Reseat the Scan and Data Cables; Power ON the Color Server and Then Power ON the Printer