Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Register and Configure Smart eSolutions

Product support for
WorkCentre 5945/5955
Article ID
KB0216563
Published
2017-02-03

IMPORTANT: Auto Supplies Replenishment (ASR) requires device connectivity. If a device loses connectivity, ASR will cease and the customer will need to place manual supplies orders. Once connectivity is reestablished, the process for automatic delivery of supplies is re-initiated in Europe with no further customer intervention. In US and Canada, ASR will resume once a manual order (phone or web) is placed after reconnection. For questions regarding ASR, contact your regional metered supplies help desk.

IMPORTANT: Setting up SMart eSolutions requires knowledge of your network and network settings, including: Machine IP Address, Gateway Address, Domain Name Preferred (Primary) and DNS Server Address. If necessary, contact your Network or System Administrator for assistance.

  1. From a computer, open an Internet browser window.

  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services Welcome page will be displayed.

  3. Click on the [Properties] tab.

  4. Enter the username and password in the fields provided, and then click on the [Login] button.

    NOTE: The default user name is "admin" (case sensitive) an the default password is "1111".

  5. Click on [Configuration Overview] in the Properties section on the left side of the page. The Configuration Overview window will be displayed.

  6. View the status displayed for SMart eSolutions in the Connectivity and Printing area.

    • If a "Fully Configured and Communicating with Xerox" message is displayed, the setup has been successful. No further action is required.

    • If a "Communication Failure" message is displayed, continue with step 7.

  7. Click on [General Setup] to expand the list of options.

  8. Click on [SMart eSolutions Setup]. The SMart eSolutions Setup window will be displayed.

  9. Validate that the [Enrolled] radio button is selected. If it is not, click on the [Enrolled] radio button in the Enrollment section, and then click on the [Save] or [Apply] button. An enrolled acknowledgment window will be displayed.

  10. Validate that the Daily Transmission time is set. This should be set for a time when the machine will be powered on.  Ensure time of day on machine is correct and update it if it is not.

  11. If a proxy server is not required for your network, select the [Test Communication Now] button.  The machine will try to establish communication with the Xerox Communication Server.  Skip to step 16.

  12. If a proxy server is required for your network, select the [Edit] or [Configure] button on the SMart eSolutions Setup page in the Properties / GeneralSetup menu. The Proxy Server Configuration window will display. 

  13. Select the [Enabled] check box.

  14. Select either [IPv4 Address], [IPv6 Address] or [Host Name]. Enter the IP address or Host Name and Port Number.

  15. Click on [Save]. The SMart eSolutions Setup page will display.

  16. Make sure "Configured" is displayed for the HTTP Proxy Server. If it is not displayed, check the steps again, or contact Support for additional assistance. (Do not configure if you do not use a proxy server.)

  17. Click on the [Test Communication Now] button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. 

  18. If communication is established a “Communication with Xerox successful” message is displayed.  Perform these additional validations:

    1. Click on [Configuration Overview] in the Properties section on the left side of the page.

    2. Make sure that a "Fully Configured & Communicating with Xerox" message appears.  This message indicates that the device is communicating and no further action is required. If this message does not appear, continue with the next step.

  19. If a "Communication Failure" message is displayed, or if the communication test window is displayed for more than a few minutes, continue with the next step.

  20. Navigate to Connectivity> Setup on the left menu.

  21. Select [Set Up].

  22. Select the active profile for Wired Connection or Xerox Wireless Network Interface and click on [Edit..] under Action. 

  23. Click on [Edit] in the IP (Internet Protocol) section. View the IPV4 Settings.  (Depending on the software level, the IPV4 settings will automatically display or the user will need to select the [Show IPV4 Settings] button on the page.)

    1. Make sure the protocol is enabled

    2. Check the IP address Resolution. If it is set to Static, validate or enter the machine IP address, Subnet Mask and Gateway address. . If it is set to DHCP, these values will be automatically populated. Verify they are correct.  

  24. From the IP (Internet Protocol) section, view the DNS Settings. (Depending on software level, select either the DNS tab, or the [Show DNS Settings] button.)

  25. Click on [Apply].

  26. Navigate to Properties >General Setup> SMart eSolutions Setup.  Perform steps 17 - 19 again to test communication with Xerox.  If communication fails close the “Communication Test” box and continue on with step 27.

  27. Click on [Security] on the left side of the page to expand the list of options.  Navigate to Security > Certificates> Security Certifications.

  28. Click on [Security Certificates].

  29. Click on the [Xerox Device Certificate] tab.

  30. If a “Default Xerox Device Certificate” exists go to step 34. 

  31. If a Xerox Device Certificate does not already exist or you need to install a specific device certificate, click on [Create New Xerox Device Certificate]. The message below will be displayed. Click on [OK].

    In order to make use of a new Xerox Device Certificate, the device web server must be set to Secure HTTP (SSL) - DISABLED and then Secure HTTP (SSL) - ENABLED immediately after the new Xerox Device Certificate is created.

  32. To create a digital certificate, enter the applicable certificate information:

    • 2 Letter Country Code

    • State/Province Name

    • Locality Name (Company Name)

    • Organization Name (Business Group Name)

    • Organization Unit (Type of Business Name)

    • Common Name

    • Subject Alternative Name

    • E-mail Address

    • Days of Validity (Required) (1-5000).  Set the days of validity to the maximum value (5000)

  33. Click on [Finish].

  34. Click on [Configuration Overview] on the left side of the page.

  35. In the Connectivity and Printing area, click on [Settings] to the right of Print Protocols.

  36. Click on [Configure] or [Edit] to the right of HTTP.

  37. Select the [Enabled] radio button under Connection and make sure the port number is 80.

  38. Select the [Yes] radio button under Force Traffic over SSL and make sure the port number is set to 443.

  39. Click on [Save]. This will restart the HTTPS service in the printer.

  40. Click on [SMart eSolutions Setup] in the Properties / General Setup menu.

  41. Click on the [Test Communication Now] button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. This may take less than a minute.

    NOTE: If a "Communication Failure" message is displayed, verify settings or contact Support for additional assistance.

  42. If communication is established a “Communication with Xerox successful” message is displayed.  Perform these additional validations:

    1. Click on [Configuration Overview] in the Properties section on the left side of the page.

    2. Make sure that a "Fully Configured & Communicating with Xerox" message appears.  This message indicates that the device is communicating and no further action is required.

  43. If a "Communication Failure" message is displayed, or if the communication test window is displayed for more than a few moments, contact Support for additional assistance.




    Related Content