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Remote Services (Device Direct) is Not Connected or Communicating

Product support for
Xerox B305 Multifunction Printer, Xerox B315 Multifunction Printer
Article ID
KB0327718
Published
2022-01-25

Note: Remote Services is enabled as default on the printer.

Confirm the Remote Service Data Upload is working:

To Test:

  1. From a Web browser, enter the Xerox device’s IP Address to access the device’s Embedded Web Server (EWS).

    Note: If this menu is not visible, select the Login button and login as Administrator. The Admin account is case sensitive. Type in Admin with a capital A followed by the password.

  2. Click Settings > Device > Remote Services Data Upload which is the second from last option displayed.

  3. Click on the Test Now button. Proceed to the next section if the test is unsuccessful.

If Remote Services Data Upload is not working:

  1. Check the network status.

    1. From a Web browser, enter the Xerox device’s IP Address to access the device’s Embedded Web Server (EWS).

      Note: If this menu is not visible, select the Login button and login as Administrator. The Admin account is case sensitive. Type in Admin with a capital A followed by the password.

    2. Click Reports > Network > Network Setup Page.

    3. In the Standard Network Card section, check the Card Status.

    4. If the printer is not connected to the network or has lost network communication refer to Printer Is Not Communicating on the Network.

Make sure Remote Services Data Upload is enabled. If disabled, enable Remote Services Data Upload.

  1. From a Web browser, enter the Xerox device’s IP Address to access the device’s Embedded Web Server (EWS).

    Note: If this menu is not visible, select the Login button and login as Administrator. The Admin account is case sensitive. Type in Admin with a capital A followed by the password.

  2. Click Settings > Device > Remote Services  Data Upload which is the second from last option displayed.

  3. Make sure the Allow Data Upload checkbox is checked.

    Note: To disable the Remote Services Data Upload deselect the Allow Data Upload checkbox (Not Recommended).

  4. Click Upload Now to send billing and supplies information from the printer

  5. Click Download Data to allow the printer to request data from Xerox. This will result in a .csv file downloaded to your PC with the information that was sent to Xerox.

  6. If the problem persists, contact Support for additional assistance.