Entering Proxy Information into Remote Services  A2j

Enabling Remote Services can increase productivity, decrease system down time, and reduce service time. Additionally, configuring Remote Services with the Proxy Server information will automatically configure the Xerox eCare* and Internet Browser features with this information when using a Proxy Server to access the Internet. Check the status of Remote Services under the System Tab on the Remote Services screen to validate that you have a valid Remote Services License and that it is enabled.  Once you validate that Remote Services is licensed and enabled you will need to enter your HTTP Proxy Server name and HTTP Proxy Port number into the Remote Services feature of the system at the time that your system is first installed or during network configuration. Make sure that your proxy server is configured to allow outgoing HTTP connections.

Note: If you are not using a Proxy Server to access the Internet, leave the Remote Services Proxy settings blank. However, if left blank, DNS must be enabled on the printer to support the Remote Services feature. To enable the use of DNS on the printer, refer to the Setting Up TCP/IP procedure in this section of the System Administrator's Guide. If you are using a service provider to access the Internet, enter the service provider's DNS server IP Address in the DNS Server list, when enabling DNS as part of the Setting Up TCP/IP procedure.

Note: The purpose of this procedure is to enable the printer to send operating data to a secure server in the support.xerox.com domain using HTTP and the 128-bit encrypted Secure Socket Layer (SSL). The remote Xerox server is not pulling data from this printer through the firewall. No image data is being accessed or transmitted.

1. From the menu bar at the top of the DocuSP for Xerox Nuvera screen, logon as a System Administrator by selecting [Logon], [Logon…], then select [System Administrator] from the drop down menu. See the Related Items below for additional information.
2. Enter the System Administrator password and select [OK].
3. Select [System] from the toolbar, and then select [Remote Services…].
4. From the Options pull-down located at the top, left of the window, select [Configure Remote Services...].
5. Enter the required information in the HTTP Proxy Server and HTTP Proxy Port (number) fields.
6. If client Proxy authentication is required, enter the required information in the Proxy Username and Proxy Password fields.
7. Select [OK], then [Close]. The main DocuSP window will be displayed.

Note: The Remote Services software will initialize. A pop up window will appear automatically while attempting to synchronize with Xerox. If synchronization fails, you may also try to perform a manual synchronization to make sure that the printer can communicate with the Xerox server. If it fails again, check the following:

· Ensure that the network is operating correctly, check network connectivity settings

· Ensure that the proxy settings that you placed into the device correct and that your Proxy server is configured to allow a client access to the Internet. You must call your Systems Administrator to verify that the device is configured properly. Performing a manual synchronization will confirm that the proxy information that was entered is correct, and that DNS does not need to be enabled on the printer for it to communicate with Xerox.

If the device can perform a successful synchronization with Xerox, then your connectivity settings are entered correctly. The system will display the enabled Remote Services features on the main Remote Services window. If the Remote Monitoring and Machine Data Transfer services are not displayed on the main window under Services, and you can synchronize successfully with Xerox, then one of two things has taken place:

1. At the time the machine was ordered, Remote Services features were not ordered, and therefore the Xerox server will not allow the machine to transmit data (allow the services to be enabled on the machine); in this case you must contact your Xerox sales person so that an order for Remote Services can be placed thru the Xerox sales & support personnel to have the server enabled for your machine's serial number.

2. Or, the machine's entire software was reloaded, in which case the machine will need up to 1 hour to restore its services. Try again in 1 hour.

NOTE: If the machine is rebooted for any reason, Remote Services are the last piece of software to startup after the machine has come up. You may have to wait up to 10 minutes after the system is up for the services to appear on the Remote Services window, or for the Submit Data button to be available to send data to Xerox.

* Xerox eCare will only be used by Xerox Service personnel with this software release.