Make Sure SMart eSolutions is Setup Correctly. Configure the Proxy Server, and Create a Machine Digital Certificate (as Required)
- Product support for
- WorkCentre 7830/7835/7845/7855, WorkCentre 7970
- Article ID
- KB0235705
- Published
- 2016-02-09
IMPORTANT: Auto Supplies Replenishment (ASR) requires device connectivity. If a device loses connectivity, ASR will cease and the customer will need to place manual supplies orders. Once connectivity is reestablished, the process for automatic delivery of supplies is re-initiated in Europe with no further customer intervention. In US and Canada, ASR will resume once a manual order (phone or web) is placed after reconnection. For questions regarding ASR, contact your regional metered supplies help desk.
IMPORTANT: The Fiery Controller must be configured for communication before Remote Services can be enabled on the device if the Fiery is connected to the machine in the Direct mode (without the Network Switch option). The Fiery’s connection method is indicated on the device’s configuration page. Follow the appropriate initial steps based on the controller configuration for your device, then proceed to the Enable Remote Services instructions.
The following procedure is used when the Fiery Controller is connected to the machine in the Direct mode (without the Network Switch option). The device’s IP address is100.100.100.101.
Connect to the Fiery, either by entering the IP address of the Fiery in a web browser, or by accessing the Command Workstation (if installed).
Select the Configure tab and then Select the Launch Configure button. You may be prompted to run Java. If a Security Warning message is displayed, select Don’t Block.
Two new windows will open. Login as Administrator. The default password is Fiery.1.
Select Network > Protocol > TCP/IP > DNS.
Select DNS.
Make sure Enable DNS is checked. Enter the Primary DNS Server IP Address and the Secondary DNS Server IP Address, and the DNS Suffix (Domain Name).
Click Apply.
Select Network > Protocol> TCP/IP > Ethernet.
In the Select Gateway Address section, if the Manually radio button is selected, verify the gateway IP address. Click Apply if changes are made.
If changes were made, reboot the Fiery.
Access the Internet Services home page. Open a web browser and enter the IP address of the Fiery in the Location or Address field.
Press Enter. The Fiery home page will display.
Click the Xerox WorkCentre 7800 Series link in the bottom right corner. The CentreWare Internet Services page will display.
Continue with the steps in Enable Remote Services section below.
The following procedure is used for devices with a built in controller or with a Fiery controller connected to the machine in the Network Switch option.
Connect to the device from a computer to setup and enroll SMart eSolutions.
From a computer, open an Internet browser window.
Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CentreWare Internet Services page will be displayed.
Continue with the steps in Enable Remote Services section below.
Enable Remote Services:
Within CentreWare Internet Services, click on the [Properties] tab.
Enter the username and password in the fields provided, and then click on the [Login] button.
NOTE: The default user name is "admin" (case sensitive) an the default password is "1111".Click on [General Setup] to expand the list of options.
Click on [SMart eSolutions Setup]. The SMart eSolutions Setup window will be displayed.
Validate that the [Enrolled] radio button is selected. If it is not, click on the [Enrolled] radio button in the Enrollment section, and then click on the [Save] or [Apply] button. An enrolled acknowledgment window will be displayed.
Validate that the Daily Transmission time is set. This should be set for a time when the machine will be powered on. Ensure time of day on machine is correct and update it if it is not.
Click on the [Test Communication Now] button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. This should take less than a minute.
If a proxy server is not required for your network, select the [Test Communication Now] button. The machine will try to establish communication with the Xerox Communication Server. Skip to step 15.
If a proxy server is required for your network, select the [Edit] or [Configure] button on the SMart eSolutions Setup page in the Properties / GeneralSetup menu. The Proxy Server Configuration window will display.
Select the [Enabled] check box.
Select either [IPv4 Address], [IPv6 Address] or [Host Name]. Enter the IP address or Host Name and Port Number.
Click on [Save]. The SMart eSolutions Setup page will display.
Make sure "Configured" is displayed for the HTTP Proxy Server. If it is not displayed, check the steps again, or contact Support for additional assistance. (Do not configure if you do not use a proxy server.)
Click on the [Test Communication Now] button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server.
If communication is established a “Communication with Xerox successful” message is displayed. Perform these additional validations:
Click on [Configuration Overview] in the Properties section on the left side of the page.
Make sure that a "Fully Configured & Communicating with Xerox" message appears. This message indicates that the device is communicating and no further action is required. If this message does not appear, continue with the next step.
If a "Communication Failure" message is displayed, or if the communication test window is displayed for more than a few minutes, continue on with the next step.
Navigate to Connectivity> Setup on the left menu.
Select [Set Up].
Choose the active profile for “Wired Connection” or “Xerox Wireless Network Interface” and click on [Edit..] under Action.
Click on [Edit] in the IP (Internet Protocol) section. Make sure the protocol is enabled, the IP address Resolution is set to Static and that the machine IP address, Subnet Mask and Gateway address are correct.
NOTE: If DHCP server is being used, verify the pre-populated addresses.
When the Fiery Controller is connected to the machine without the Network Switch Option, the IP is 100.100.100.101, Sub Net Mask 255.255.255.252, and Gateway is 100.100.100.102
Click on the [DNS] tab under IP (Internet Protocol) at the top of the page and verify the domain name is correct, the [Multicast DNS Registration] box is not checked, and the correct DNS server addresses are entered.
Click on [Apply].
Navigate to Properties >General Setup> SMart eSolutions Setup. Perform steps 14 - 17 again to test communication with Xerox. If communication fails close the “Communication Test” box and continue on with step 24.
Click on [Security] on the left side of the page to expand the list of options. Navigate to Security > Certificates> Security Certifications.
Click on [Security Certificates].
Click on the [Xerox Device Certificate] tab.
If a “Default Xerox Device Certificate” exists go to step 32.
If a Xerox Device Certificate does not already exist or you need to install a specific device certificate, click on [Create New Xerox Device Certificate]. The message below will be displayed. Click on [OK].
In order to make use of a new Xerox Device Certificate, the device web server must be set to Secure HTTP (SSL) - DISABLED and then Secure HTTP (SSL) - ENABLED immediately after the new Xerox Device Certificate is created.To create a digital certificate, enter the applicable certificate information:
2 Letter Country Code
State/Province Name
Locality Name (Company Name)
Organization Name (Business Group Name)
Organization Unit (Type of Business Name)
Common Name
Subject Alternative Name
E-mail Address
Days of Validity (Required) (1-5000). Set the days of validity to the maximum value (5000)
Click on [Finish].
Click on [Configuration Overview] on the left side of the page.
In the Connectivity and Printing area, click on [Settings] to the right of Print Protocols.
Click on [Configure] or [Edit] to the right of HTTP.
Select the [Enabled] radio button under Connection and make sure the port number is 80.
Select the [Yes] radio button under Force Traffic over SSL and make sure the port number is set to 443.
Click on [Save]. This will restart the HTTPS service in the printer.
Click on [SMart eSolutions Setup] in the Properties / General Setup menu.
Click on the [Test Communication Now] button to test communication with the Xerox Communication Server. The machine will try to establish communication with the Xerox Communication Server. This may take less than a minute.
NOTE: If a "Communication Failure" message is displayed, verify settings or contact Support for additional assistance.If communication is established a “Communication with Xerox successful” message is displayed. Perform these additional validations:
Click on [Configuration Overview] in the Properties section on the left side of the page.
Make sure that a "Fully Configured & Communicating with Xerox" message appears. This message indicates that the device is communicating and no further action is required.
If a "Communication Failure" message is displayed, or if the communication test window is displayed for more than a few moments, contact Support for additional assistance.